Returns and Refunds
At Sunshine State ITF Shop, we are committed to providing high-quality martial arts uniforms and sparring gear. We understand that sometimes, returns are necessary. Therefore, we offer the following policy:
Returns for Refunds Only:
- We accept returns for refunds only. We do not offer exchanges.
- For items purchased online, returns are accepted within 30 days of the delivery date.
- To initiate a return, please contact us at shop@shopsunshinestateitf.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return.
- Returns that are shipped without authorization may not be accepted.
- Please allow up to 15 business days for your refund to be processed once we receive your returned item.
Return Shipping:
- Return authorization for items shipped in error, or items being returned because they are defective or damaged, will include a prepaid shipping label.
- Return shipping on items that are being returned for other reasons will be paid for by the customer.
Eligible Items:
- The following items are not eligible for return:
- Clearance items
- Special order items
- Custom products
- Gift cards
- We reserve the right to refuse any return, at management’s discretion, if the item being returned does not meet the criteria set forth within this policy.
Condition of Items:
- Except for items that were damaged when purchased, items may be “open box” but must be unused, undamaged, and complete with all original packaging.
Form of Payment:
- Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated.
- If the original form of payment is unavailable, store credit may be issued at our discretion.
Shipping Information:
- We ship to most locations worldwide. Please be aware that some products may have shipping restrictions, and international shipping may not be available for all items.
- Shipping costs and estimated delivery dates will be calculated based on the items in your order, your chosen shipping method, and your destination.
- Please note that shipping rates are based on the weight of the items. For shipping calculations, weights are rounded up to the nearest full pound, as per our shipping carrier’s policies.
- International customers may be subject to customs duties and taxes, which are the responsibility of the customer.
Important Notes:
- We recommend using a trackable shipping service for returns to ensure safe delivery.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please contact our customer service team 1 at shop@sunshinestateitf.com.